Founder of Velgent · Partnering with enterprises on ServiceNow × AI · Melbourne
Hi, I'm Naveen.
ServiceNow Architect & AI Engineer.
I architect high-performance ServiceNow platforms by day and engineer custom enterprise AI infrastructure by night. As the founder of Velgent, I build composable AI building blocks that enterprises plug into their IT operations — platform-agnostic by design.
How I Help Enterprises
Two pillars, one architect
I bridge the gap between the ServiceNow platforms large organisations run on and the AI infrastructure that turns their workflows into autonomous systems.
Core ServiceNow Consulting
Ten-plus years in the ServiceNow ecosystem — currently ServiceNow Technical Lead at The University of Melbourne. Architected properly, not just configured.
- ▸Platform architecture, governance & health checks
- ▸ITSM, ITAM, HRSD & FSM
- ▸CSDM, CMDB, Discovery & Service Mapping
- ▸Service Portal, Workspaces & custom scoped apps
- ▸Now Assist & Predictive Intelligence
- ▸Secure integrations (Integration Hub / REST / mid servers)
- ▸Platform upgrades, ATF & release management
Next-Gen AI Integrations
Supercharging enterprise workflows with modern AI infrastructure — built and operated in production, not proof-of-concept.
- ▸Custom RAG pipelines for enterprise data
- ▸Semantic search & intent-matching engines
- ▸Vector database setup (pgvector on Postgres)
- ▸LLM guardrails, evals & cost telemetry
- ▸AI ticket triage & workflow automation
Experience
Where I've built
Ten-plus years across the ServiceNow ecosystem and AI infrastructure — a chronological journey, not just a list.
Now
Founder
- ▸Composable AI building blocks that enterprises plug into their IT operations — ticket triage, policy guardrails, and structured extraction — platform-agnostic by design.
- ▸RAG-driven intent matching over enterprise data: pgvector, multi-provider LLM routing, evals, and cost telemetry — live in production.
2019 — Present
The University of Melbourne
Promoted three times across seven years
ServiceNow Technical Lead
2024 — Present- ▸Technical design authority — architecture, governance, and design review across the platform of one of Australia's largest universities.
- ▸Mentor the ServiceNow squad and coordinate delivery partners.
Principal ServiceNow Developer
2022 — 2024- ▸Built a configurable integration engine — 27 production integrations onboarded largely no-code, with most support handled by non-developers.
- ▸Asset management via Service Graph connectors (SCCM / JAMF) and the Identification & Reconciliation Engine.
Senior ServiceNow Developer
2019 — 2022- ▸Major Service Portal uplift and legacy CMS-to-portal migration.
- ▸Designed and shipped the Return-to-Campus scoped app that managed staff and student returns during COVID.
2018 — 2019
ServiceNow Architect
Genesis IT&T
- ▸Greenfield implementation for one of Australia's largest logistics providers — ITSM, scoped apps, Service Portal, SSO, and go-live release management.
- ▸Discovery rollout across multiple data centres covering ~90% of devices with minimal pattern customization.
2013 — 2018
ServiceNow Technical Consultant & Oracle PL/SQL Developer
Cognizant · Melbourne & Hyderabad
- ▸Served global banking and university clients via robust SOAP/REST integrations and Oracle PL/SQL data pipelines feeding ServiceNow.
- ▸Optimised portal search performance, slashing query times from 2 minutes down to 15 seconds.
Skills
Core skill set
The stack I reach for — bridging enterprise platform architecture with production-grade AI infrastructure.